Returns & Exchanges
At Dark Matter Coffee, we want you to be fully caffeinated and satisfied; however, due to the perishable nature of roasted coffee, we cannot accept returns on beans once they have left our facility. If you have any issues with your order or gear, please contact us within 14 days of receipt so we can make it right.
Contact Support
Email our support team with your order number and a brief explanation of the issue regarding your coffee or merchandise.
Photo Verification
For damaged items or shipping errors, please include a clear photo of the product and packaging to help us expedite your claim.
Return Authorization
If your non-perishable item is eligible for return, we will provide a return shipping label and a Return Merchandise Authorization (RMA) number.
Refund or Replacement
Once your return is received and inspected, we will process your refund to the original payment method or ship out your replacement coffee immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing