Frequently Asked Questions
Everything you need to know about your daily caffeine fix.
How long will it take for my coffee to ship?
We roast our beans in small batches to ensure maximum freshness. Orders are typically processed within 1-2 business days and shipped via standard carrier, arriving in 3-5 business days.
Do you offer pre-ground coffee?
Yes, while we recommend buying whole bean for the best flavor profile, you can select your preferred grind size (Drip, Espresso, or French Press) on each product page.
What is your return policy on coffee beans?
Because coffee is a perishable food item, we cannot accept returns on roasted beans. However, if there is an error with your order or you are unsatisfied, please contact us within 7 days for a resolution.
Are your coffee beans ethically sourced?
Absolutely. Dark Matter Coffee is committed to direct trade practices, ensuring that our farmers are paid above fair-trade prices to support sustainable agriculture and community development.
How should I store my coffee to keep it fresh?
Store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the delicate oils and flavors of the beans.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to bring our unique blends to more countries in the near future.